Delivery & Returns

Preparing your piece

My catalogue jewellery is made to order. Please allow 3–6 weeks before dispatch. Delivery time is additional.

Need it sooner or for a particular date? Message me on WhatsApp before ordering so I can check what is possible.

Some pieces may take longer. If I learn that your order will take more than six weeks, I’ll contact you personally as soon as I know, with an updated timeframe.

For an individually commissioned design, the production and delivery timing will be agreed with you before you order.

Delivery

UK delivery is £10 via Royal Mail Special Delivery, with a signature required. This charge covers delivery after your jewellery is ready to send; it does not shorten the preparation time.

For international delivery, message me on WhatsApp before ordering so we can discuss the arrangements.

If your parcel is delayed, missing or damaged, contact Lee. We remain responsible for delivery until you or your nominated recipient receives the jewellery, except where you independently arrange a carrier we did not offer.

Cancelling an online order

For purchases with a statutory cancellation right, you may cancel from the time you place your order until 14 days after the day you receive it, without giving a reason. You must then send the goods back within 14 days of telling us you wish to cancel.

Notify Lee at lee@liavjewellery.com, on 07356 013844, by WhatsApp or by post. A clear statement of your decision is sufficient; you do not need prior approval. Please include your order number or enough information to identify the purchase. You may use the cancellation form below, but it is optional.

Returning your jewellery

Contact Lee for the return address and instructions. This does not make your cancellation subject to approval. You are responsible for the direct cost of returning an item when you change your mind. Please package it securely. We recommend a tracked service with cover suitable for the jewellery’s value and keeping proof of posting.

You may inspect the jewellery as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. We do not charge a restocking fee.

Refunds

For a valid statutory cancellation, we refund the amount due to your original payment method unless you expressly agree otherwise. When you cancel the whole order, this includes the cost of our least expensive standard outbound delivery option; any premium above that is not refundable.

We refund without undue delay and within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods back or you provide evidence of having sent them back, whichever happens first. If goods have not been dispatched, no return is required.

Individually specified or personalised orders

The change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised where the legal exemption applies. We will identify any applicable exclusion before you order. Making a standard design after an order is placed does not, by itself, remove cancellation rights.

We do not offer additional change-of-mind returns or exchanges beyond your statutory rights.

Faulty, damaged or misdescribed items

Please contact Lee if your jewellery is faulty, arrives damaged or does not match its description. We will provide the remedy required by law, which may include repair, replacement, a price reduction or a refund, and cover reasonable necessary return costs. These rights also apply to personalised and individually specified orders.

Resizing

Contact Lee to discuss resizing. Availability depends on the design and adjustment required. Where resizing is possible, we will provide a quote, including any delivery charges, before you agree to the work. This does not affect your statutory rights or our responsibility to correct our own errors.

Optional cancellation form

To: LIAV Jewellery, Lower Ground Floor, 30A Hatton Garden, London, EC1N 8DA, United Kingdom. Email: lee@liavjewellery.com

This is our business correspondence address for postal cancellation notices. For jewellery returns, contact Lee first to confirm the return address and instructions.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods / order reference:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Delete as appropriate.

Packaging and diamond certificates

Every piece is presented in a box, ready to gift.

Each individual diamond of 1ct or over comes with a certificate: IGI for lab-grown diamonds and GIA for natural diamonds.

Speak to me directly

Whether you need advice, have a question about your order or want to discuss a date, message me on WhatsApp. You can also email me.

I aim to reply within one working day on WhatsApp and within two working days by email.