Privacy Policy

Who we are

LIAV Jewellery is responsible for the personal information described in this notice. For questions or to exercise your privacy rights, email lee@liavjewellery.com or call +44 7356 013844.

Business correspondence address:
LIAV Jewellery
Lower Ground Floor
30A Hatton Garden
London
EC1N 8DA
United Kingdom

For jewellery returns, contact Lee first to confirm the return address and instructions.

Information we collect

We collect information you provide, such as your name, email, phone number, delivery and billing details, order history and correspondence. Bespoke enquiries may include ring sizes, design preferences, photographs and information about the occasion. Please only share information needed for your enquiry.

Our store and service providers also process technical information such as IP addresses, browser and device details, pages visited, interactions and consent preferences. Payment providers process payment details to complete transactions; information available to us depends on the payment method.

How and why we use it

• To answer enquiries, prepare quotes, fulfil orders and provide customer care: to take steps at your request before a contract and perform our contract with you.
• To keep required financial records and respond to lawful requests: to meet legal obligations.
• To protect the store, prevent fraud, resolve disputes and improve customer service: our legitimate interests, balanced against your rights.
• To send optional marketing emails and use optional analytics or advertising technologies: your consent where required.

Email marketing

If you subscribe, we use your email address and preferences to send jewellery news, launches and offers. You can unsubscribe using the link in each marketing email or contact Lee. Unsubscribing does not stop necessary messages about an order or enquiry.

Shopify Messaging supports our email marketing and subscription preferences. If you choose to receive marketing, Shopify processes the contact details and preferences needed to provide that service. An enquiry or purchase does not by itself subscribe you to optional marketing.

Shopify and other service providers

Our online store uses Shopify for ecommerce services. Shopify and relevant payment, delivery and technical providers process information needed to operate the store. Workshops and suppliers receive only the information needed to make or arrange your piece. Professional advisers and authorities may receive information where necessary or legally required.

Shopify may also process information for its own purposes as described in its Consumer Privacy Policy. Shopify Network Intelligence is enabled. Shopify uses information about interactions with our store together with information from other merchants and Shopify to improve services, personalise experiences and support advertising, subject to applicable privacy choices. For this processing, Shopify is responsible for handling relevant privacy requests. You can also use the Shopify Privacy Portal.

Store analytics and connected services

Our Pinterest business account is connected to Shopify. Pinterest’s advertising tag and conversion setup is not currently complete. If you visit our Pinterest content, Pinterest handles your activity under its Privacy Policy. We will update this notice before activating additional advertising tools.

Shopify’s Agentic sales channel is installed, but its AI storefronts are currently inactive for our store. This is separate from a website analytics pixel. We do not currently offer checkout through those AI storefronts.

We also use website display tools, including Instafeed, to support our store. Information sent to a service when its content loads can include device and connection information. Optional analytics or advertising remain subject to the relevant consent requirements. See our Cookie Policy for choices and further details.

International processing

Some providers may process information outside the UK. Where required, transfers must rely on an applicable adequacy decision or approved contractual safeguards, with additional measures where necessary. Contact Lee for information about the safeguards relevant to your information.

How long we keep information

We keep information only as long as needed for its purpose, including fulfilling orders, supporting your piece, meeting tax and accounting requirements and handling legal claims. Enquiry records are reviewed when no longer needed. Marketing information is kept while you subscribe; a limited suppression record may be retained to honour an unsubscribe request.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information, and object to processing based on legitimate interests. You can object to direct marketing at any time and withdraw consent without affecting earlier lawful processing.

Email Lee to make a request. We may need to verify your identity and normally respond within one month; we will explain if a lawful extension is needed. You may complain to the Information Commissioner’s Office. We would also welcome the opportunity to address your concern directly.

Security and updates

We use appropriate safeguards to protect information, although no online service can guarantee absolute security. Links to other services are governed by those services’ policies. We will update this notice when our practices change and highlight material changes where appropriate.